How can I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, where you will enter your shipping address and payment details to complete your order.

What is the processing time for orders?

The typical processing time spans up to 14 days, potentially extending further during holiday periods.

What payment methods do you accept?

We accept payments via major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

Do you ship internationally?

Yes, we ship internationally to most countries. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy page for more details.

What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 14 days of delivery for a full refund or exchange. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for instructions on how to initiate a return.

Can I track my order?

Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order directly through our website by logging into your account.

How do I contact customer support?

For any questions or assistance, you can contact our customer support team via email at info@healingovereverything.

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST.

Are there any additional costs, such as taxes or customs duties?

Prices displayed on our website do not include taxes or customs duties. International orders may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.

What if the item I want is out of stock?

If an item you are interested in is out of stock, you can sign up to receive notifications when it becomes available again. Alternatively, you may contact our customer support team for assistance in finding a similar product or estimating the restocking timeline.

Is my personal information secure?

Yes, we take the security of your personal and payment information seriously. Our website uses SSL encryption to protect your data during transmission, and we adhere to strict data protection regulations.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers and exclusive promotions.